Cancellation, Returns & Refunds FAQ

What is SCORPIAMEDIMART’s Free & Easy Returns policy?

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.

We assure you that all products sold on Gifts For Occasion are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Free & Easy Returns promise has got you covered.

What is SCORPIAMEDIMART’s Return Policy ?

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price. We mean what we say! All you need to do is give us a call or contact us  within a period of 7 days, from the date of order.

However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C'mon that's just fair!

• Refund/ replacement for goods/ merchandise is subject to inspection and checking by our team.
• Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
• Some special rules for promotional offers may override " Scorpia Medimart’s 7 Day Returns Policy."
• Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

Are there certain categories of products which are non-returnable?

Certain items such are non returnable. Please check the returnable or non returnable status of product before ordering.

Can I return a part of my order?

Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.

How long will the return process take?

Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked from your place and another 7 days to initiate refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.

How will I receive my Refund?

1. If the payment was made by Credit Card or Net-Banking, we can either issue we credits or reverse credit to the Credit Card or credit your Net-Banking account.
2. If the payment made was by Cash on Delivery, we can either issue Gifts For Occasion Credits or Bank Transfer. Gifts For Occasion Credits can be utilized on a future purchase on the website.
3. If Gifts For Occasion Credits were used to make a purchase, refund will only be issued as Gifts For Occasion Credits. This can be utilized on a future purchase on the website.

How long will the refund process take?

Typically the refunds are initiated within 7-8 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:

For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalized banks. Banks send an SMS to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account.

How do I return a product?

You can return a product hassle free in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of return:

1. Place your item in its original packaging
2. Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice
3. Keep the product and the package ready in case of a SCORPIAMEDIMART's Pick up
4. If you are sending it on your own make sure you seal it properly

You can choose to:

1. (a) Schedule a pickup using our logistics partner, at our cost, by calling us , or
2. Send it at your convenience to our address below and get a voucher for Courier charges up to a maximum of Rs 160 per kilogram of shipment.

Scanned copy of courier slip needs to be emailed to us within 10 days of opening the return request. If we have received the product through courier, but we did not receive scanned copy of courier slip within 10 days of opening the return request, then we will reimburse a flat amount of Rs 100.

1. It may also happen that our logistics partners may not have a pick up facility available in your area, even though it may have been delivered by them. Under such circumstances we hope you understand that we may request you to send it to our address as mentioned above.

I was charged shipping charges for my order. If I return my order, will I get back my shipping charge along with the refund?

Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.

If I return a product on my own do I get back the shipping charges?

Once you incur courier charges please email us the scanned copy of the receipt within 10 days of the return. We will refund your courier charges up to a maximum of Rs 160 per kg. If you are unable to send the scanned copy of the receipt within 10 days of the return request, we will refund you a flat Rs 100 against the courier charges.

Refunds for courier charges are always in the mode of SCORPIAMEDIMART's Credits which can be redeemed on your future purchase.

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online subject to approval. Your refund will be processed once we receive the originally ordered item back from the courier. Unfortunately, an order cannot be cancelled once the item has been delivered to you.